FAQs

If you have a question about our website or products here are some Frequently Asked Questions that we have answered.

About Us

Founded by a UK based team of fashion industry insiders, Runway Accessories is your ultimate online accessories outlet specialising in genuine yet discounted branded handbags. Runway Accessories is a registered company, and we drive value by closely working with our suppliers as to secure the lowest possible prices for the constantly changing branded accessories available on our site.

Company registration number: 7516476 (registered in the UK)

Company VAT number: 119 3204 39

Orders

Do you deliver outside of Europe?

Yes we offer worldwide delivery to a number of destinations. Click here to find out more about our delivery options.

How do I contact your customer services department?

Our customer services team can be contacted from Monday to Thursday 8am – 5:30 pm (GMT).     Friday 8am - 4pm.  Saturdays, Sundays and Bank holidays are closed. Simply email us at enquiries@runwayaccessories.co.uk, and we aim to respond to each enquiry within 24 hours, or write to us at Runway Accessories, 2nd Floor, 20 Broadway Studios, London, W6 7AF, UK. Please note we are closed on Saturdays, Sundays and UK public holidays.

How do I find a specific item?

We have a number of ways to help you find the item you are looking for. If you know the name of the bag or its product code, then simply enter this into the search box at the top of our homepage. If we have the product on the website then this box will take you straight through to your product. If you cannot find your choice via the search bag, because you don’t know the name of it or the style code, then why not use our search filters on the side of the page. Here, you can view items by colour, style and price. If you are still struggling to find the bag you are looking for then please get in touch with our customer services team by emailing enquiries@runwayaccessories.co.uk

Can I add a new item to an existing order?

Unfortunately once your order has been confirmed via email you cannot add a new item to your order. You will have to place a separate order.

What payment methods do you accept?

We accept the following credit/debit cards: MasterCard, Maestro, Switch, Visa, Visa Debit and Visa Electron. All payments are securely processed through Sagepay.

It is safe to use my credit/debit card on Runwayaccessories.co.uk?

Yes. We process all credit/debit card transactions using Sagepay. We are completely PCI compliant and we encrypt all sensitive data supplied to us so that it cannot be accessed by anyone once you have supplied it to us, making your data 100% secure.

When will I receive my order?

If you requested UK Next Day delivery before 3pm your order will be with you by the end of the next working day (unless you have been contacted by a member of our customer services team and informed of a delay due to unforeseen circumstances). Please note that orders placed after 3pm on a Thursday will not be delivered until the following Monday. Orders placed after 3pm on a Friday will not be delivered until the following Tuesday.

If you requested standard UK delivery you can expect your order in 3-5 working days

For European delivery please allow 3-7 working days for delivery

For Worldwide delivery please allow 3-7 working days for delivery

What are your opening hours?

Our Customer Services team are available Monday to Thursday, from 8am to 5:30 pm GMT, and Fridays 8am - 4pm GMT. We are closed on Saturdays, Sundays and UK Bank Holidays.

Our Customer Services department is closed on Easter Day, Christmas Day and Boxing Day but will respond to all enquiries upon re-opening.

What countries do you ship to?

Please click here to see a full list of countries that we ship to

Can I amend my shipping address once my order has been dispatched?

Once an order has been dispatched from our warehouse you cannot change the shipping address.

Do you offer same day delivery in London?

Unfortunately at this moment in time the fastest delivery method we offer is Next Day delivery. Place your order by 3pm to ensure you receive your order the following day (Monday – Thursday, next day deliveries are not delivered on a Saturday)

Do you ship to multiple addresses?

We cannot split an order to be delivered to multiple addresses. We can however deliver to a different address from that of your billing address.

Is my personal information kept private?

Yes all your private data is encrypted and securely stored as per PCI compliance rules. Please refer to our privacy policy for more details

Can I track my order?

If you wish to track your order please contact our customer services team at enquiries@runwayaccessories.co.uk

I live outside the EU, do I pay VAT?

Whilst all of our non-EU orders are zero-rated for VAT, the web price is the same as we subsidize the additional admin costs associated with export sales.

Will I need to pay customs duty on my bag order?

Each country has different rules, so we would advise that you contact your local postal service to find out more about the costs in your country. Our shipping costs do not include any customs or import duties.

What packaging will my order be in?

Your order will be come with original branded tags and be delivered in a grey or white poly bag.

How do I return or exchange an item?

Please click here to find out how to return or exchange an item

What if my item arrives faulty?

In the unlikely event that your item arrives faulty please contact our customer services team at enquiries@runwayaccessories.co.uk and they will assist you.