Delivery & returns
We currently deliver to the following European and Worldwide destinations : Australia, Austria, Belgium ,Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Hong Kong, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States of America.
Free UK Delivery on orders over £60 (excluding Northern Ireland / Channel Isles)
Delivery costs £3.95 (£8 for Northern Ireland / Channel Isles). UK deliveries within 3-5 working days.
Next Day Delivery costs £4.95. (£20 for Northern Ireland / Channel Isles)
During busy and sale periods next day delivery will be unavailable and please allow 5-7 working days.
Delivery is £10 and takes within 3-7 working days.
Delivery is £25 to Norway / Croatia / Iceland / Switzerland / Serbia / Bosnia.
International Worldwide Delivery
Delivery is £15.00 and normally takes up to 10 working days
Delivery to Japan, Australia, Canada and USA is £25
Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay
Returns and Refunds policy
You can contact us and ask for a pre-paid Royal Mail label to take your item(s) to a Post Office.
Please clearly state on the returns form whether you require a refund or a like for like exchange. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
We will not accept any returns for non-faulty items that have been used and/or tags removed.
Please note, we cannot accept returns of personalised items.
If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.
As we are unable to reimburse you for the cost of the returns postage, we offer a pre-paid returns label for any faulty goods. Please contact us on +44 (0) 1252 533 561 or email@example.com to receive your pre-paid label.
If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).