Delivery & returns
Current Delivery Offer. Free standard UK delivery on orders over £60 (excluding Northern Ireland / Channel Isles)
Standard Delivery is free on all UK orders over £60*, or £3.95 for orders under £60 (* £8 to Northern Ireland / Channel Isles) and takes between 3-5 working days. Please note, during busy periods, orders can take between 5-7 working days.
Next Day Delivery is £4.95 (£20 for Norther Ireland / Channel Isles)
In order to qualify for next day delivery you must place your order by 3pm, Monday to Thursday. Please note the cut off for next day delivery on jewellery is 12pm.
To guarantee your order arrives before Christmas day, please order by Wednesday 21st December 3pm GMT
Orders placed after 3pm on Thursday will not be sent Friday, next day delivery does NOT include Saturdays, therefore will be delivered on the next working day. If you order anytime on a Saturday or Sunday you will receive your goods on the following Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.
We do not deliver on a bank holiday so please bear this in mind when placing your order. We use a variety of couriers depending on location, if you would like to know which courier we will use to send your parcel please contact customer services and we will be happy to help.
Delivery is £10 and takes within 3-7 working days.
Delivery is £25 to Norway / Croatia / Iceland / Switzerland / Serbia / Bosnia.
International Worldwide Delivery
Delivery is £15. It takes between 4-7 working days.
Delivery is £25 to Japan.
Please note we do not deliver to Russia.
These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse and are dependent on the service of our courier companies functioning normally.Please note that we do not deliver to PO Boxes. Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to insure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.
Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay
Returns and Refunds policy
Any item bought on or after Monday 21st November 2016, can be returned up until Friday 13th January 2017, provided the labels are still attached and the item has not been worn or used.
If you are not happy with your goods you can return your order to the returns address below. We would recommend that you return your items via registered post.
Please clearly state on the returns form whether you require a refund or a like for like exchange. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
We will not accept any returns for non-faulty items that have been used and/or tags removed.
Hygiene - Please note that in the interests of hygiene, earrings cannot be returned, unless they are faulty.
If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.
As we are unable to reimburse you for the cost of the returns postage, we can offer a pre-paid returns label for any faulty goods. Please contact us at firstname.lastname@example.org to receive your pre-paid label.
If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).
If you have any queries regarding our returns process please do not hesitate to contact us at email@example.com.
All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges.
Returns Address: Runway Returns, First GB Logistics Ltd, Zone 3 Kenfig Ind Est, Margam, Port Talbot, SA13 2PE